Shipments and returns
Your pack shipment
Packages are generally dispatched within same day until 15:00 pm after receipt of payment or order and are shipped via Cargus with tracking and drop-off without signature. If you prefer delivery by Pallet with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return and refund policy
In case of any dissatisfaction, you can ship the product back to us within 7 days. We will send the necessary shipping labels for this by e-mail. The fee will be paid by us. The refund will be returned to the customer account in the same way within 7 days after the product is received in full.